Help Center
Shipping Policy
Processing Time
All orders are processed within 3-5 business days. During launches, restocks, or high-volume periods, processing may take up to 7 business days. You will receive a shipping confirmation email with tracking information once your order has been fulfilled.
Orders placed on weekends or holidays will begin processing on the next business day.
Domestic Shipping
We ship to all 50 states via USPS and UPS. Estimated delivery times are 5-10 business days after fulfillment.
Standard — $9 flat rateExpress —$35 / 2-3 business days
International Shipping
We ship internationally. International orders may be subject to customs duties, taxes, and fees upon arrival. These charges are the responsibility of the recipient and are not included in our shipping rates. Estimated delivery times are 10-21 business days and may vary due to customs clearance.
International — Price calculated at checkout.
Lost or Damaged Packages
Callah is not responsible for packages lost or damaged in transit once they have been handed to the carrier. If your package arrives damaged, please photograph the packaging and contents and contact us within 48 hours of delivery at callahdelivery@callah.co. We will do our best to assist you in filing a claim.
Please ensure your shipping address is correct at checkout. Callah cannot be responsible for orders shipped to an incorrect address provided at the time of purchase.
Returns and Exchanges policy
Return Window
We accept returns on eligible items within 14 days of the delivery date. Items must be unworn, unwashed, and in their original condition and packaging with all tags attached.
To initiate a return, please email callahreturns@callah.co with your order number and reason for return. We will provide a return authorization and instructions.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Giftcards
- Sale & discounted items
- Final Sale items
- Items with signs of wear or tear
Exchanges
We gladly accept size exchanges on eligible items. To exchange an item, please initiate a return for your original order and place a new order for your preferred size. Once your return is received and inspected, a refund will be issued to your original payment method.
Alternatively, if your desired size is available, we can process an even exchange — please note this request in your return email.
Refunds
Once your return has been received and approved, a refund will be processed within 5–7 business days to your original payment method. Original shipping charges are non-refundable. You will receive an email confirmation when your refund has been issued.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Frequently asked questions
Ordering
Orders can be modified or cancelled within 24 hours of purchase. After that, orders move into fulfillment and cannot be changed. Please email callahhelp@callah.co as soon as possible if you need to make a change.
We hope to offer this soon –we do not currently offer gift wrap.
Only one discount code can be applied per order at this time. Codes cannot be combined with other promotions unless otherwise noted.
Sizing & Product
Each product page includes a size guide specific to that style. If you are between sizes or have questions, feel free to reach out at callahhelp@callah.co — we are happy to help you find the best fit.
Care instructions are listed on each garment's label and product page. In general, we recommend a gentle cold wash, cool dry or air dry, or dry cleaning for all delicate fabrics to preserve their quality and longevity.
Select styles are restocked periodically. Sign up for restock notifications on the product page or join our mailing list to be the first to know.
Shipping & Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package directly through the carrier's website.
We sincerely apologize. Please email us at callahhelp@callah.co within 48 hours of receiving your order with your order number and photos of the issue. We will make it right as quickly as possible.